Shipping policy

Thank you for shopping at Nova Sphere.

SHIPPING DESTINATIONS

We currently ship exclusively to customers within the United States.

SHIPPING COST

We offer free standard shipping on all orders delivered within the United States.

PROCESSING AND DELIVERY

Orders are processed and prepared for shipment after payment confirmation. The estimated total delivery time is 5–10 business days. This estimate includes order processing and transit time.

Delivery times may occasionally be affected by weekends, public holidays, severe weather, carrier delays, customs inspections, or other circumstances outside our control.

ORDER TRACKING

When tracking information becomes available, it will be sent to the email address provided during checkout. Please allow up to 48 hours for tracking updates to appear.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address. If you notice an error, contact us immediately. We cannot guarantee that an address can be changed after an order has entered fulfillment.

DELAYS, LOST OR DAMAGED PACKAGES

If your order is significantly delayed, arrives damaged, or the tracking information indicates a delivery problem, please contact us with your order number. We will review the issue and work with the shipping provider to find an appropriate solution.

CONTACT US

For questions about shipping or an existing order, contact us at:

novasphere.contact@gmail.com