Refund policy

 RETURN AND REFUND POLICY
We offer a 30-day return policy. You have 30 days after receiving your order to request a return.
RETURN ELIGIBILITY
To qualify for a return, the item must be unused, unworn, and in the same condition in which it was received, with its original packaging and tags. Proof of purchase is also required.
To request a return, contact us at novasphere.contact@gmail.com before sending any item. If your request is approved, we will provide the return address and instructions. The return address may vary depending on the product and fulfillment location.
Items returned without prior approval will not be accepted.
RETURN SHIPPING
For returns due to a change of mind, an incorrect size, color, or product selection, the customer is responsible for return shipping costs.
If the item is damaged, defective, or incorrect, please contact us with your order number and clear photographs. If the claim is approved, we will provide an appropriate solution.
DAMAGED OR INCORRECT ITEMS
Please inspect your order upon delivery. If an item arrives damaged, defective, or different from what you ordered, contact us immediately at novasphere.contact@gmail.com so we can review the issue and resolve it.
NON-RETURNABLE ITEMS
For health and hygiene reasons, opened or used personal-care and beauty products cannot be returned. Customized products, gift cards, hazardous materials, and perishable goods are also non-returnable.
Please contact us before purchasing if you have questions about whether a specific item can be returned.
EXCHANGES
We do not offer direct exchanges. To order a different item, size, or color, request a return for the original item and place a new order after the return is approved.
ORDER CANCELLATIONS
Orders may only be cancelled before they enter processing or fulfillment. Contact us as soon as possible at novasphere.contact@gmail.com. We cannot guarantee cancellation after fulfillment has started.
REFUNDS
Once we receive and inspect the returned item, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method within 10 business days. Your bank or payment provider may require additional time to process the refund.
If more than 15 business days have passed since your refund was approved, contact us at novasphere.contact@gmail.com.